Donation Terms
How voluntary support of the MYPEX project works and what happens after a transfer.
In brief. The game is free. A donation is a voluntary contribution to the development of the project, not the purchase of goods. As a token of gratitude, in-game bonuses are automatically credited to your account. If a bonus was not granted or you made a mistake in the transfer — write to support, and we will look into it and refund the money.
1. General provisions
1.1. These Terms describe the procedure for voluntary support of the MYPEX game project (hereinafter — the Project) and for crediting in-game bonuses for such support.
1.2. The Project is developed and maintained by an individual (hereinafter — the Administration) on a non-commercial basis. Access to the game is provided to all players free of charge and does not depend on whether you have made a donation.
1.3. These Terms apply together with the Project Rules and the Privacy Policy.
1.4. By sending a donation, you confirm that you have read these Terms and agree to them.
2. What a donation is
2.1. A donation is a voluntary gratuitous transfer of funds to support the operation of the servers and hosting and the further development of the game.
A donation is not the purchase of goods, payment for a service, a subscription fee or a wager. In-game bonuses are credited as a token of gratitude and have no monetary valuation.
2.2. Perks, donation cases, in-game currency and items are elements of gameplay. They exist only inside the game, are not the player's property, and may not be exchanged for real money, withdrawn, sold or transferred outside the Project.
2.3. The Administration does not engage in business activity in connection with the Project and does not provide paid services.
3. Bonuses and amounts
3.1. In return for support, platinum is credited to the account — the in-game currency of the MYPEX network, one for all modes. In the game it is spent on ranks, kits, cases and other game features. The current platinum packs and recommended support amounts are posted on the Donate page. At the time this version was published these are packs from 50 to 5,000 platinum (larger packs come with bonus platinum) for amounts from 49 ₽ to 4,999 ₽.
3.2. The amounts and the composition of bonuses may change. Changes do not affect bonuses already credited to the account.
3.3. Promo codes reduce the recommended support amount. The validity period and conditions of each promo code are determined by the Administration; a promo code may be disabled at any time.
4. Ways to transfer
4.1. On the website, transfers are accepted through the payment service TradeMC (trademc.org). The transfer takes place on the payment service's side over a secure connection.
4.2. TradeMC shows the payment methods, their minimum amounts and fees on its payment page before the transfer. If buying platinum is available in an app from Google Play or the App Store, the payment is handled by the app store under its own rules.
The Administration does not see or store your card details. From the payment service we receive only the fact of a successful transfer, the amount and the in-game nickname you specified. More details are in section 5 of the Privacy Policy.
4.3. The bank or payment service may charge its own fee — it does not go to the Administration and does not affect the bonus credited.
4.4. A transfer is possible only to the account you are signed in to on the website. Make sure the payment page shows the correct nickname — the bonus is credited to exactly that nickname.
5. Crediting of bonuses
5.1. Bonuses are credited automatically right after the payment service confirms the transfer. This usually takes a few seconds.
5.2. Platinum is credited to the game account; its balance is visible in the game.
5.3. If the bonus has not appeared within 30 minutes, write to support and state: the in-game nickname, the amount, the date and time of the transfer, the chosen bonus and the payment method. We will check and credit it manually or refund the money.
5.4. Repeated notifications from the payment service about the same transfer do not result in repeated crediting.
5.5. Credited platinum and the ranks bought with it do not expire with time and are kept through a change of season, unless otherwise expressly announced in advance.
6. Refunds
A donation is by its nature non-refundable, but the Administration refunds money of its own goodwill in the following cases.
6.1. We refund in full
- the bonus was not credited and cannot be credited (for example, a nonexistent nickname was given);
- the transfer went through twice because of a technical error;
- the bonus has not been used and you changed your mind — if you contact us within 14 days of the date of the transfer;
- the transfer was made by a minor without the consent of a legal representative — upon the representative's request.
6.2. We do not refund
- the bonus has been used: the platinum has been spent in the game;
- the account is banned for violating the Rules;
- the transfer was made to someone else's nickname by your mistake and the bonus has already been used by the owner of that account;
- more than 14 days have passed, and the bonus has been received and works.
6.3. How to get a refund
Write to support (section 10) and state the in-game nickname, the amount, the date and time of the transfer, the payment method and the reason for the request. We reply within 7 business days. The refund is made by the same method and to the same account from which the transfer came; the time it takes to arrive depends on the bank and is usually up to 10 business days.
On a refund, the bonus previously credited is removed from the account.
7. What to know in advance
The website sells only platinum. Ranks, kits and cases are bought with it in the game. If you made a mistake with the amount, write to us: we will refund unspent platinum in money under clause 6.1.
7.1. Bonuses are tied to the in-game nickname and are not transferred to another account.
7.2. The set of features of a perk may change as the game develops. The Administration strives not to reduce the value of previously obtained perks, but does not guarantee that game mechanics will stay unchanged.
7.3. Coins, items and builds may be reset at a change of season. The seasonal reset does not affect platinum and ranks.
8. Liability
8.1. The Administration is responsible for crediting the bonus correctly after the payment service confirms the transfer.
8.2. The Administration is not responsible for failures on the side of the bank or payment service, for a bank's refusal to carry out a transfer, or for fees withheld by it.
8.3. The Administration is not responsible for transfers made through third-party websites, "perk shops" and intermediaries. Platinum is officially sold only on the mypex.net/donate.html page and in the platinum shop inside the game itself. Transfers made anywhere else are neither credited nor refunded.
8.4. The Project may be suspended or closed. In that case previously made donations are not refundable, since they were directed to its development.
9. Changes to the terms
9.1. The Administration may amend these Terms. The current version is always posted on this page, with the date at its top.
9.2. Transfers already made are governed by the version in force at the time of the transfer.
10. Contacts
- Telegram: @mypexbot
- VKontakte: support direct messages
- E-mail: myadex@yandex.ru
For questions about transfers, always state the in-game nickname, the amount, the date and the time — this way we will find the payment in a couple of minutes.